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Collector.Live! 2022

The Only Event Geared Toward Professional Development for Frontline Debt Collectors and Customer Service Representatives

REGISTER NOW

Registration gets you access to more than five hours of content aimed at helping collectors, customer service and contact center representatives, and anyone speaking with consumers over the phone improve their performance. Among the skills to be cultivated:

Establishing Connection With Consumers Quicker

Improving Your Negotiation Skills

Harnessing the Power of Your Voice

AND SO MUCH MORE!

Speaker Faculty
As of December 1

Speaker Faculty

Dennis-Barton
Dennis Barton Barton Law Group
Greg-Ruffino-copy
Greg Ruffino Williams & Fudge
Beth-Conklin
Beth Conklin State Collection
Kelli-Krueger
Kelli Krueger ACA International
LaDonna-Bohling
LaDonna Bohling .
Mary-Shores
Mary Shores .
Mike-Frost
Mike Frost Malone Frost Martin
Kristen-Rowles
Kristen Rowles CBE Companies
John Bedard
John Bedard Bedard Law Group
Ken Peck
Ken Peck Valor Intelligent Processing
Roger Weiss
Roger Weiss CACi
Leslie Bender
Leslie Bender Clark Hill
Irene Hoheusle
Irene Hohuesle Account Recovery Specialists
Harry Strausser
Harry Strausser Applied Innovation
Lauren Valenzuela
Lauren Valenzuela Actuate Law

What You Will Learn

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Among the topics that will be discussed in great detail are:

  • Win the Battle By Being OK With Losing the Conversation
  • How to Establish Connections With Consumers Quickly & Efficiently
  • How to Make the Most Out of Every Conversation
  • Negotiating with Hostile Consumers
  • Regaining Control of Lost Conversations
  • Harnessing the Power of Your Voice
  • Controlling Your Emotions
  • Negotiating Tactics
  • How to Think on Your Feet and and Respond to Shifts in The Conversation
  • How to Communicate With People For Whom English is Not Their First Language
  • How to Capture Consent and Manage Communications Across Multiple Channels
  • Communicating With Consumers in the Digital Age
  • How to Answer the Out-of-Left-Field Questions
  • Am I Being Baited Into Saying Something I Shouldn't?

Plus Bonus Role-Playing Exercises to Demonstrate these Important Skills!

What You Get When You Register

  • Access to the library of content created at Collector.Live! 2022
  • The library of content created at
  • Collector.Live! 2018
  • Collector.Live! 2019
  • Collector.Live! 2020
  • Collector.Live! 2021
  • And Collector.Live! Home Edition.
REGISTER NOW

What is Different This Year

In the past, the event was streamed live and then recordings were made available to registered participants afterwards. This year, the event will not be streamed live. To those of you who have had issues every year with the livestream, you’re welcome.

Instead, the recordings for each session will be available soon after the presentations are recorded. You can choose to screen the presentations for your staff however you want. Get them all in a conference room and watch each session one after the other. Show one session per day before they start making calls to reinforce specific ideas. Watch sessions every day at lunch. The choice on how to view and share the content is entirely up to you.

Sponsors

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AppliedInnovation
InterProse
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TCN
paymentsavvy
Payscout Logo
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Balto-Logo-CMYK-1-1
Learn.net logo
NobelBiz-logo-horizontal

Quotes from Past Collector.Live! Attendees

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“I want to thank you for the Collector.Live program that was held yesterday. Our staff enjoyed the program and had some great take aways. They look forward to the program each year.”
“We participated in the live program this year. I had our training manager sign up for us. We had most of the collection and management staff in attendance. Event well done!”
“Just wanted to reach out and thank you for having my team and I out there yesterday. You put on a great event.”
“Congratulations on another top-notch event. The production value seemed to be very good this year. There was a ton of information.”
“Hello, I was an attendee at yesterday’s Collector Live (front row, middle). We really enjoyed your presentation. Keep up the excellent work, and we look forward to hearing you again.”
“Great job and content! This opened up discussion that will continue for a next collector meeting on the first. We will continue to participate in these. We had a great day going and we took all our staff off the phones, but its good Karma right!??”
“Great job yesterday. The speakers were great, and the content was excellent. I had about 125 view the presentation and solicited their opinions right after it was done. Again, you all did a really super job, and I’m really glad we signed up. You can definitely count us in next year.”
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Sign Up and Join the List of Companies That Have Participated in Past Editions of Collector.Live!

1Stop Money Centers LLC • 4D • A Plus Processing • A-1 Collection Service • A.R.M. Solutions • AC Processing • ACA International • ACA of Boston • Accelerated Receivables Solutions • Access Receivables • Acclaim Credit Technologies • Account Adjustment Bureau Inc • Account Recovery Services, Inc. • Account Recovery Specialists Inc. • Accounts Receivables, Inc. • AccountsRecovery.net • Ace Resolutions • Action Professionals • ACTUM • Advance Financial • Advanced Recovery Systems inc • Affiliated Creditors, Inc. • Afni • AFS • American Collection Services, Inc. • American Profit Recovery • Americollect • AmeriFinancial Solutions LLC • AMR • Anheuser-Busch Employees’ Credit Union • Apelles, LLC • Apex Legal Services • Applied Innovation • Aqua Finance Inc. •  AR Audit Services, Inc. • Arbeit • Arcadia Recovery Bureau • Arizona Federal Credit Union • ARM Solutions • Armada • Armstrong and Associates • ARSI • Arvest Bank • AscensionPoint Recovery Services • Ashland Development, LLC • ASSOCIATED COLLECTORS INC • Automated Accounts Inc. • AvadyneHealth • B&C • Balanced Healthcare Receivables, LLC • Barnett Law • Barton Law Group, LLC • Bassford Remele PA • BCA Financial Services • BCFS • Bedard Law Group, P.C. • Berkheimer Tax Innovations, Inc. • Berlin-Wheeler, Inc • Bifulco and Associates, PC • BillingTree • Blalack|Williams • Bonneville Billing and Collections, Inc. • BPO Sales India • Bratschie & Born PC • Brennan & Clark • Brown & Recoup, LC • Bull City Financial Solutions • Bullseye Collection Agency Inc •  Business and Professional Collection Service • C&F Finance Company • C&S Recovery • CAC • CAC Financial Corp • CADILLAC ACCOUNTS RECEIVABLE MANAGEMENT, INC. • Cam Credits, Inc. • Capital Collection Management LLC • Capital Recovery Corporation

See All Companies

1Stop Money Centers LLC • 4D • A Plus Processing • A-1 Collection Service • A.R.M. Solutions • AC Processing • ACA International • ACA of Boston • Accelerated Receivables Solutions • Access Receivables • Acclaim Credit Technologies • Account Adjustment Bureau Inc • Account Recovery Services, Inc. • Account Recovery Specialists Inc. • Accounts Receivables, Inc. • AccountsRecovery.net • Ace Resolutions • Action Professionals • ACTUM • Advance Financial • Advanced Recovery Systems inc • Affiliated Creditors, Inc. • Afni • AFS • American Collection Services, Inc. • American Profit Recovery • Americollect • AmeriFinancial Solutions LLC • AMR • Anheuser-Busch Employees’ Credit Union • Apelles, LLC • Apex Legal Services • Applied Innovation • Aqua Finance Inc. •  • AR Audit Services, Inc. • Arbeit • Arcadia Recovery Bureau • Arizona Federal Credit Union • ARM Solutions • Armada • Armstrong and Associates • ARSI • Arvest Bank • AscensionPoint Recovery Services • Ashland Development, LLC • ASSOCIATED COLLECTORS INC • Automated Accounts Inc. • AvadyneHealth • B&C • Balanced Healthcare Receivables, LLC • Barnett Law • Barton Law Group, LLC • Bassford Remele PA • BCA Financial Services • BCFS • Bedard Law Group, P.C. • Berkheimer Tax Innovations, Inc. • Berlin-Wheeler, Inc • Bifulco and Associates, PC • BillingTree • Blalack|Williams • Bonneville Billing and Collections, Inc. • BPO Sales India • Bratschie & Born PC • Brennan & Clark • Brown & Recoup, LC • Bull City Financial Solutions • Bullseye Collection Agency Inc •  • Business and Professional Collection Service • C&F Finance Company • C&S Recovery • CAC • CAC Financial Corp • CADILLAC ACCOUNTS RECEIVABLE • MANAGEMENT, INC. • Cam Credits, Inc. • Capital Collection Management LLC • Capital Recovery Corporation • Capital Recovery Systems, Inc. • Card Assets • CARM • Carmen V Porreca • Carter-Young • Cascade Collections Inc. • CASH-PRO,INC • Cashback Loans • CB Hudson Valley • CB1 Collections • CB1 Inc. • CBE Companies • CBHV Inc • CBM • CBM Services, Inc. • CCS Global Holdings, Inc. • Central Portfolio Control, Inc. • Central Professional Services • CFPB • Chapman Financial Services • CIR Law Offices International • City Auto Sales, LLC • Client Financial Services • Client Financial Services of Michigan • COLLECTIBLES MANAGEMENT RESOURCES •  • CSO Financial, Inc. • CU Recovery • DAKCS Software Systems • Darnel Quick Recovery • DataMax • DCI Credit Services, Inc. • Debt Recovery Solutions of Ohio, Inc. • Desert Financial • DiRecManagement, Inc. • Discovery Financial Services • DKBinnovative • Driver Solutions • Dyck-O’Neal, Inc. • Dynamic Legal Recovery • Eastern Revenue inc. • eConciliador • Economic Recovery Consultants, Inc. • ER Executive Resources • Erie Insurance Company • Estate Information Services (EIS) • Express Recovery • F.H. Cann & Associates, Inc. • Faber & Brand LLC • Faloni & Associates • FAST AND FAIR COLLECTION SOLUTIONS, LLC • FCOA • FCR Collection Services • FDR • FDR Group of Companies • FEDChex Recovery LLC • FICO • Finance System Inc • Financial Corporation of America • Financial Credit Network •  • Financial Data Systems • First Collection Services • Foursight Capital • Fox Collection Center • FRANK, FRANK, GOLDSTEIN AND NAGER • Franklin Collection Service, Inc • Frontline Asset Strategies • GCI • General Service Bureaus • GRANT & WEBER • Grimm Collections • Guglielmo & Associates • Guru DNA Technology Consultants • h p sears co • Harrisloftus PLLC • Hawthorn Recovery Services, Inc. • Healthcare Collections-I, LLC • HealthCare Financial Svcs • Healthcare Receivables Group • Helvey & Associates, Inc. • Hilton Grand Vacations • Holzman Corkery, PLLC • Hoosier Accounts Service • Hospital Services, Inc • HSI • HSIsolutions • Hudson Cook, LLP • Hunter Warfield, Inc • ICMS • IMC Credit Services • Independence Portfolio Investments • insideARM LLC • Integral Recoveries, Inc. • International Recovery Associates •  • InterProse • InvestiNet • Jefferson Capital International • JJ Marshall & Associates • Jomax • Jormandy LLC • Joseph, Mann & Creed • Keystone Acquisitions Group LLC • Kings Credit Service • Kinum, Inc. • KLS Financial Services • Kramer & Frank, P.C. • Kross, Lieberman & Stone • KYLE CHAPMAN MOTOR SALES, LP • L J Ross Associates, Inc. • Lamont, Hanley & Assoc., Inc. • Law Office of John Bouzane-Fastevict.com • Legal Recovery Resource • LexisNexis • Liberty Savings Federal Credit Union • Lippman Recupero • LiveVox • LJ Ross Associates • London & London • Lotane & Associates • Lucentpay • M.G. Credit • MBG FINANCIAL CORP • MCS • Meade & Associates • MED-1 Solutions • MedBill Corp • Medical Business Bureau, LLC • MELLINNIUM FINANCIAL GROUP •  • Merchants Credit Association • Meridian Financial Services, Inc. • Messer Strickler, Ltd. • Michael Andrews & Associates • Michael Wayne Investment Company • MicroBilt • Midstate Collection Solutions • Midwest Fidelity Services LLC • Millennium Financial Group, LLC • Miller and Steeno, P.C. • Mission Federal Credit Union • MJ Altman Companies, Inc. • Mnet FInancial • Monroe Enterprises • Morgan and Associates • Morgan Financial Group • MORGAN LAW OFFICE • MRS BPO, L.L.C. • MST Financial Solutions • Naderpour & Associates • NASA Federal Credit Union • National Payment Solutions • National Recovery Association • Nationwide Legal, LLC • Nationwide Recovery Systems • Navient • NCMI Corporation • NCS Inc. • NOLA AUTOMATION • North Idaho Credit Corp • Northwest Collectors • OAC • OAC Collection Specialists • Oliver Adjustment Company, Inc. •  • ONLINE Information Services • Opploans • Optio Solutions, LLC • Outsource Receivables Management, Inc. • Pacific Credit Services • Paid in Full, Inc. • Parson-Bishop Services, Inc. • Payfully • Payment Savvy • PaymentVision • PCA of MN • PCB • PDCflow • PDQ Services • Performant Financial • Physicians & Dentists Credit Bureau • POM Recoveries Inc. • Portnoy Schneck, LLC • Precision • Preferred Credit, Inc. • Premiere Credit • Pro Com Services of Illinois, Inc. • Pro Forma Inc • ProCollect, Inc. • Professional Choice Recovery • Professional Credit • Professional Credit Management, Inc • Professional Recovery Consultants • Professional Service Bureau • Progressive Management Systems • ProVest, LLC • Proximal • Quality Asset Recovery, LLC • R3 Dynamics LLC •  • Receivable Recovery Services, L.L.C. • Receivables Management Assn. International • Recovery Partners • Regional Credit Services • Reliant Capital Solutions • Renkim • REOscore Asset Management • Resurgence Legal Group PC • Resurrection Corp. • Retail Capital LLC dba Credibly • Reunion Student Loan Finance Corp. • Revenue Assistance Corporation • Revenue Cycle Associates • Revenue Enterprises, LLC • Revenue Group • RevOne Companies • RevSolve • RGS Financial • Rhodes Kelly and Associates • Rickart Collection Systems, Inc. • RLW Accounts, LLC • RMA INTERNATIONAL • RMC of America • RNN Group • ROCKFORD MERCANTILE AGENCY • Rothberg Logan & Warsco • Rozlin Financial Group • RSLFC • Rudolph Incorporated • Safco • SaVit Collection Agency • Schachter Portnoy, LLC, Attorneys at Law • Select Management Resources LLC • Senex Services Corp. •  • Sentry Credit Inc. • Service Bureau, Inc. • Shaffer & Associates • Shark Law Offices PLLC • Simons Agency Inc • Sound Collection Services • Source Receivables Management, LLC • Southern Cascades Finance Corp. • Southern Credit Adjusters • Specified Credit Association • State Collection Service • Stenger & Stenger • Stillman Law Office • Stoneleigh Recovery Associates • Summit A*R • Suncoast Credit Union • Sunrise Acceptance • T-Mobile • Tag Process Service, Inc. • TCN • Team Recovery, Inc. • Temple University • The Bureaus • The CMI Group • The Collections Coach • The Computer Manager, Inc. • The Law Offices of King, Deep & Branaman • The Preferred Group of Tampa • The Stark Collection Agency, Inc • Todd, Bremer & Lawson, Inc. • Total Customer Service • Tracers Information Specialists, Inc. • TransUnion • Transworld Systems • Trident Asset Management, L.L.C. • TrueAccord • Tulsa Adjustment Bureau, Inc. • UCS • UNIFOUR FINANCIAL SERVICES • Unifund • United Acceptance, Inc • United Auto Credit • United Credit Service • United Resource Systems • Universal Credit Services • University of the Pacific • USCB America • USI SOLUTIONS • USPS • Valley Credit Service • Valor Intellegent processing • VALUE RECOVERY HOLDING LLC • Velo Law • Vengroff Williams, Inc. • VeriFacts • Verliance • Vertican Technologies • VG Financial Services • Viking Magazine Service • Vision Financial Recovery • Vital Recovery Services • VoApps • Wakefield and Associates • Wakefield Associates • WD Global Group • WebRecon • Western Mercantile Agency, Inc. • WHA •  • Wilber & Associates, P.C. • Wilber Group • Williams & Fudge • WILLIAMS, RUSH & ASSOCIATES • Works & Lentz • Zealandia Capital •

Collector.Live! is the only event geared toward frontline debt collectors, offering sessions to motivate, inspire, and improve productivity, collection rates and compliance.

For more information, please contact Mike Gibb at (646) 642-1536 or mike@accountsrecovery.net.

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