A One-Day Benefit Event To Help The Heroes of Today
Over $20k Raised for COVID-19 First Responders!
The event is over, but the recordings are now available!
So much has changed. So much change is yet to come. To help update frontline collection agents about how to work from home, how to work productively, and to keep everyone in the industry motivated, join us and hear from the ARM industry's rock stars.
Speakers
Irene Hoheusle
ARSI
Irene Hoheusle
ARSI
Irene Hoheusle has been in the collection industry for over 22 years. She began as a collector and quickly became head of the collection department as well as all Training, Leadership and Compliance for ARSI. Irene has served on multiple ACA committees and has been quoted and published in multiple articles in the Collector and Pulse magazines. She is an ACA Certified Instructor and a source for many due to her extensive knowledge in medical collections and the laws that govern. Irene has earned an alphabet soup of designations, certifications awards and recognitions for her knowledge in the collection industry. She also serves as President of the Kansas Collectors Association (KCA). Irene regularly presents educational seminars for ARSI clients, as well as ACA, Chamber of Commerce, and many other associations.
Dennis Barton
The Barton Law Group
Dennis Barton
The Barton Law Group
Dennis J. Barton III is the owner of The Barton Law Group in St. Louis, Missouri, which specializes in collection and defense services for members of the ARM industry. His firm represents collection agencies and creditors filing collection lawsuits in the states of Missouri and Illinois and also provides letter review services, consulting on compliance best practices, and defends agencies against consumer lawsuits nationwide. He graduated from the Indiana University School of Business in 1996 and the Washington University School of Law in 2003. He is the past President of the Missouri Collectors Association as well as the ACA State Compliance Chair for the State of Missouri since 2017. Dennis is a member of ACA’s MAP Committee, Education Council, and holds the prestigious title of ACA Certified Instructor enabling him to teach all core curriculum programs associated with industry designations. He is in much demand at industry regional and national conferences at which he educates on collection strategizes and defense tactics.
Nicole Strickler
Messer Strickler
Nicole Strickler
Messer Strickler
Nicole Strickler focuses her practice in the defense of consumer litigation, including the FDCPA, Fair Credit Reporting Act, TCPA, and the Illinois Collection Agency Act. Her clients include corporations, lending institutions, collection agencies, asset purchasers, lawyers as well as individuals. She is an active member of ACA International, the Consumer Financial Division of the American Bar Association, and holds a position on the Board of Directors of NARCA, The National Creditors' Bar Association.
John Bedard
Bedard Law Group
John Bedard
Bedard Law Group
John Bedard is a nationally recognized authority on the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. He serves as counsel to several professional trade associations, including the Georgia Collectors Association. John is a former member of the Board of Directors of the industry’s leading professional trade organization, ACA International. He serves as the State of Georgia Compliance Chairperson for ACA International and is a former Chairperson and Program Designation award recipient of ACA International’s Members Attorney Program.
Greg Ruffino
Williams & Fudge
Greg Ruffino
Williams & Fudge
Greg Ruffino is the Director of Training at Williams and Fudge. Greg has worked at Williams and Fudge for the past eight years, starting as a collector and working his way up the ladder to director of training. Greg recently spoke at ACA International’s conference on the topic of training. He is a certified training specialist with ACA International.
Michael Klutho
Bassford Remele
Michael Klutho
Bassford Remele
Michael Klutho is a shareholder with the Minneapolis law firm of Bassford Remele, P.A. A significant part of Michael’s practice involves the defense of collection attorneys and collection agencies facing FDCPA, FCRA and TCPA lawsuits. Michael has defended thousands of consumer lawsuits brought against collection professionals. His practice in this area also includes the defense of claims brought by governmental regulators overseeing entities involved in the credit and collection industry, and risk management audits and advice. Michael chairs the firm’s Consumer Law Defense Practice Group. He presents frequently on the FDCPA, FCRA, TCPA and related issues and is a Certified Instructor through ACA International. Michael is licensed in Minnesota, Wisconsin, Iowa and Missouri, as well as many federal jurisdictions.
Beth Conklin
State Collection Service
Beth Conklin
State Collection Service
Beth Conklin has over 24 years in the collection industry starting out as a Collector, Team Leader and Supervisor of Collections before moving into the role as the Manager of Training and Regulatory Compliance. Beth is currently an Account Executive with State Collection Service, Inc. Prior to that, Beth was the Director, Training and Development at McCarthy, Burgess & Wolf. Beth has the TSP and CCCO designations as well as is a Certified Instructor for the ACA. Beth has earned the Fred Kirschner Award in March, 2013 and 2015, as well as being recognized as the ACA Certified Instructor of the Year for 2012 and 2016. Beth has contributed to multiple magazine articles and was recognized as one of 32 Top Collection Professionals in the industry in 2014.
Ron Brown
Eagle Group XX
Ron Brown
Eagle Group XX
Ron Brown has more than 45 years of experience in the field of locating and recovering lost and missing people and assets. He is internationally recognized as one of the leaders in the Tracing and Recovery Industry and spends much of his time acting as an instructor for various credit and collection entities. Having received the ACA International “Fred Kirschner Instructor Achievement Award” for instructing 250 ACA Seminars, he was also three times selected by ACA International as the “ACA Certified Instructor of the Year”.
Manny Newburger
Barron & Newburger
Manny Newburger
Barron & Newburger
Manny Newburger leads the Consumer Financial Services Law Practice Group at Barron & Newburger, P.C. Mr. Newburger is known nationally for his expertise in consumer and commercial law, defending consumer litigation and regulatory matters across the country and providing compliance advice and training across the globe. He has taught consumer protection law at the University of Texas School of Law since 1999, and he is the author of books and articles covering a variety of consumer financial services laws.
Kelly Knepper-Stephens
TrueAccord
Kelly Knepper-Stephens
TrueAccord
Kelly Knepper-Stephens is Vice President of Legal & Compliance and Associate General Counsel for TrueAccord. Her work focuses on government regulation, compliance, and civil litigation. Kelly serves on the Board of Directors for the Receivables Management Association International and is an ACA Certified Instructor. She also served as a SER for the Arbitration and Debt Collection Rulemakings. Her podcast Two DEBTicated Attorneys can be found on podbean. Collection Advisor Magazine named Kelly one of the 20 Most Powerful Women in Collections in 2018.
LaDonna Bohling
Receivable Solutions
LaDonna Bohling
Receivable Solutions
LaDonna Bohling is the Chief Compliance Officer with Receivable Solutions, Inc. She has over 20 years of Operational and Compliance experience in third party debt collections experienced in all verticals serving creditors and debt buyers. LaDonna is a certified instructor for ACA International and was named one of the 25 most influential women in Collections by Collection Advisor in 2016, Who’s Who in Compliance in 2018 and ACA International Certified Instructor of the Year 2019l
Garret Angelo
JJ Marshall & Associates
Garret Angelo
JJ Marshall & Associates
Garret Angelo is a Partner at JJ Marshall & Associates Inc., a boutique accounts receivable management & debt collection agency out of Detroit, Michigan.
He is currently serving as the President of the Michigan Association of Collection Agencies and sits on the Michigan Collection Practices Board.
In addition to his work in the credit & collection industry, Garret is passionate about giving back to his community. Most notably is his dedication to weekly mentoring of high school students through the organization Winning Futures, empowering students to succeed.
Garret graduated from the Eli Broad College of Business at Michigan State University with a Bachelor of Arts degree in Supply Chain Management.
David Kaminski
Carlson & Messer
David Kaminski
Carlson & Messer
David Kaminski is the Chair of the Consumer Financial Services Law Practice at Carlson & Messer LLP in Los Angeles. He represents creditors, banks, debt collectors, and asset buyers in the defense of claims brought under all federal and state consumer protection statutes. He manages the nationwide litigation for numerous financial institutions and has helped shaped the law affecting the rights of collections agencies and creditors throughout the US. He also provides compliance and training advice and successfully defends clients against federal and state regulatory actions. David was the 2019 ACA Foundation Award Recipient, the 2016 Attorney of the year and the 2013-2015 Chair of the Attorneys Division of the ACA International.
Leslie Bender
BCA Financial Services
Leslie Bender
BCA Financial Services
Leslie Bender has spent more than 30 years handling compliance, regulatory, transactional and legal matters for hospitals and financial services companies. Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional. Currently Leslie is the Chief Strategy Officer and General Counsel for BCA Financial Services, Inc., a Miami, Florida headquartered financial services company. Bender is a Past President of ACA International, serving as ACA’s President in 2013-14, and as an officer of its Board of Directors from 2011-2015. She earned her undergraduate degree from Northwestern University and her Juris Doctorate degree from the University of Notre Dame.
Gordon Beck
Valor Intelligent Processing
Gordon Beck
Valor Intelligent Processing
Gordon Beck is the President, COO and Minority Shareholder of Valor Intelligent Processing, a new organization in the ARM Industry specializing in BPO and 3rd Party Collections. Gordon who has 20 years of industry experience, is known as a motivator, educator and great public speaker. Gordon’s trademark in the industry is not only his ability to bring in multi-million dollar contracts, but to operate and strategize those portfolios to “Best in Class” results for those clients. Gordon’s treatment of his employees, the amazing culture and atmosphere he provides them and never straying away from the family mentality is what he will tell you is the secret sauce of his success. To Gordon, there is no personal achievement that means as much to him as knowing that he provides a great place to work for the people he cares most about, his employees. Gordon was the youngest member ever inducted into Fern Creek High School Alumni’s Hall of Fame specifically as a result of his accomplishments in the ARM Industry.
Industry Sponsors
Donors Wall of Fame
Diamond Level ($2,500 +)
Payment Savvy
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WebRecon
VoApps
Applied Innovation
Titanium Level ($250 - $999)
PDCflow
PaymentVision
InterProse
RMAi
John Bedard
Debra Roznos
Guru DNA
insideARM
Heath Morgan
Kelli Lowe Heying
Kyle Shanahan
FICO
Victoria Pirrung
Dennis Barton
Chris Dunkum
LaDonna Bohling
Lawrence Weil
Adam Pearlman
Gold Level ($50 - $249)
TCN
Tag Process Service
Rita Duarte
Concetta Matrisch
Daniel Estes
Amy Hope
Stacy Schwefel
Michael Ryalls
Jeff Gronholz
Tom Matonican
Jill Scott
Dore Schaefer
Darin Portnoy
Sara Jones
Debt$Net
Holly McNabb
Arbeit
Mary Sand
Linda Wise
Kevin Davis
Jeff DiMatteo
David Williams
Rob Augg
Rebecca Roberts
Jacob Corlyon
Trish Cauley
Terry Taylor
Garret Angelo
Jeremy Ruth
Brandy Calef
Hinda Khoury
Ken Taylor
Kimberly Stone
Rhonda Sargent
Timothy Collins
Susan Becker
Kelly Knepper-Stephens
Jason Collins
Chris Schumaker
Brett Baccari
Leigh Marcus
Lisa Beckler
Jason Hiland
Michael McDoniels
Jeff Freedman
Michael Strachan
Julia Pace
Tim Turner
Harry Strausser
David Pickett
Irene Hoheusle
Kathleen Smith
FDCPA Certifications LLC
Debra Ciskey
Stacy Willis
Mary Shores
Michael Klutho
Julie Thompson
Silver Level ($25 - $49)
Greg Ruffino
Colleen Tennant
Scott Brownlee
Juanita Collins
Lisa Longdin
Kim Summerlot
Eddy Forrest
Nicole Clemons
Ken Moore
Francis Carroll
Ashlee Hyden
Kathleen Smith
Teri Cherney
Jessica Hartmann
Machele Merkling
Teri Doerr
Albertina Peck
Janelle Negi
Tracy Carter
Matt Moskowitz
Bridget Stenger
Steve Wheeler
Kelly Ward
Deb Vinje
Bronze Level (Under $25)
John Heier
Laura Benavidez
Neal Jagoda
Nicholas Schultz
Beth Kelsey
David Weimer
Brent Henrichsen
David Halstead
Jeanine Davis
Lisa Smith
Kasey Hege
Kaitlyn Filippi
Alice Ludwig
Crystal Williams
Kevin DeBlaere
Jane Snow
Tony Taylor
Mary Shores
Dialing Up The Empathy With People's Fears, Feelings, and Needs in Mind
Michael Klutho
The Importance of Working From Home Today to Set The Industry Up For Tomorrow
Greg Ruffino
Where to Get Information About How To Be a Good Resource To Consumers.
Sylvia Larrass
Stress Management/Anxiety Relief Techniques
Manny Newburger
Be the Compassionate Questioner
LaDonna Bohling
How to Stay Motivated & Productive as a Remote Worker
BREAK
Kelly Knepper-Stephens
Dennis Barton
How Consumers and Plaintiff's Attorneys Will Respond to Coronavirus
With:
David Kaminski
Leslie Bender
Privacy/Data Security Laws
Garret Angelo
Mindset - Build Your Resilience Now
Beth Conklin
How to Treat Consumers in Today's World
BREAK
Ken Peck
Stress Management/Anxiety Relief Techniques
Kelli Krueger
Venter – Vacationer – Valued, Which Road Are You On
Gordon Beck
How to Speak With Consumers Who Are Out of Work and Dealing With a Pandemic
Nicole Strickler
John Bedard
Navigating the Coronavirus Era
With:
Tim Collins
BREAK
Ron Brown
Treading the Minefield of Skiptracing from Home
Irene Hoheusle
Personal/Professional Development Strategies for Collectors
Roger Weiss
An Update on What is Happening From a Big Picture Perspective, and What Comes Next
John McNamara
An Update from the CFPB - a Virtual Fireside Chat