11:30 AM- 11:35 AM Introduction
By Harry Strausser
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Prepare for an unprecedented day of professional development for your collectors. Streaming live (and interactive!) into collection agencies and creditors nationwide on Jan. 12, with 16 first-rate presentations over seven hours, Collector.Live! 2021 is going to deliver like nothing before it!
Delivered nationwide in a streaming, interactive format, Collector.Live! is the only industry event aimed at increasing the productivity and job satisfaction of frontline collectors. Your team will join thousands of collectors from around the country (and the world) for a day of interactive, live learning from many of the best minds in the industry. Imagine the impact of several small improvements across your whole collection team. We’ve seen it happen, year after year, and there’s no reason why it can’t happen to you. Registration fees for Collector.Live! 2021 are nominal compared to the immense value delivered year after year.
Leader, Consumer Financial Services Regulatory & Compliance Group at Clark Hill
Co-CEO at MRS BPO, LLC
Harry Strausser
VP Business Development
Applied Innovations &
Collector.Live! 2021 Emcee
Chief Personnel Officer
Wilber Group
Gordon Beck
President & COO at Valor Intelligent Processing
Founder and President at CU in the Moment
Marketing & Sales Exec, CB1
Travel Writer / Blogger / Motivational Speaker
Executive Vice President at CACi
Owner and Managing Attorney of The Barton Law Group, LLC
Shareholder/Attorney at Bassford Remele PA
V.P., Collections at
American Profit Recovery
Executive Coach, Leadership Development Trainer, Speaker at Energize Your Voice
ID Theft and Credit Reporting Lawyer, Loker Law APC
General Manager at
Carter-Young, Inc.
CEO & President, Midstate Collection Solutions and Shores Communications
Creator of the Collection Advantage
Manny Newburger
Vice-President at Barron & Newburger, P.C.
Bedard Law Group, P.C.
Senior Fellow, Harvard Negotiation Project
Director of the MS in
Leadership and Negotiation
at Bay Path University
Director Of Education at
ACA International
Lauren Valenzuela
Corporate Counsel at Performant Corp
Mike Frost
Partner
Malone Frost Martin PLLC
Lauren Burnette
Partner
Messer Strickler, Ltd.
The day is broken up into four blocks of content. Many companies will rotate their teams through some of the blocks, and let them catch the ones they missed on video. However you choose to do it, this schedule will give you a sense of the day’s programming.
Matt Loker & Dennis Barton
Joshua Weiss
Joann Needleman
Manny Newburger
Kelli Krueger
Debra Ciskey
TBA
Michael Klutho
Gordon Beck
Akvilina Rieger
John Bedard, Mike Frost, Lauren Burnette, Lauren Valenzuela
Roy Ganga
Cortney Fleming
Christopher Ulrich
Mike Hiller
Michael Jeselnik
Jeff Freedman
Mary Shores
“Great presentations today, well done to the entire team!”
“I thought the presenters did very well. They did a great job of keeping of our small crowd engaged and intrigued and the topics were very informative. I also enjoyed the role playing because it created real life examples.”
“You have just completed a phenomenal program! It is so refreshing to have this passion back for our industry. From someone who has been doing this since 1982 and years of involvement, you have just taken us to the next level. My hat is tipped to you and your speakers! Well done!”
“We participated in the Collector Live session yesterday and overall we really enjoyed it. We also participated last year. All the speakers were great! Thanks, looking forward to the next session.”
“Let me be the first to congratulate you for doing an outstanding job with your production of CollectorLive2019! Well done guys!!! I watched the whole program today with several collectors and managers. I initially was going to just float in and out of the room…but found myself a bit riveted by the content and the technical aspect of it all and plopped in a chair with everyone else. I purchased the recorded version as well, and will be rotating the other 2/3 of staff through the program once it is available.”
“We had our full collection staff in for the whole thing. I was right there with them and glad I was able to be. So exciting to have passion about what we do. It ended as good as it started. Great job! So glad we did this and looking forward to more.”
“We enjoyed the presentation immensely yesterday; great job! So much so, that we would like to purchase the video. Many thanks!”
“Great job yesterday. The speakers were great, and the content was excellent. I had about 125 view the presentation and solicited their opinions right after it was done. Again, you all did a really super job, and I’m really glad we signed up. You can definitely count us in next year.”
“Great job and content! This opened up discussion that will continue for a next collector meeting on the first. We will continue to participate in these. We had a great day going and we took all our staff off the phones, but its good Karma right!??”
“Hello, I was an attendee at yesterday’s Collector Live (front row, middle). We really enjoyed your presentation. Keep up the excellent work, and we look forward to hearing you again.”
“Congratulations on another top-notch event. The production value seemed to be very good this year. There was a ton of information.”
“Just wanted to reach out and thank you for having my team and I out there yesterday. You put on a great event.”
“I want to thank you for the Collector.Live program that was held yesterday. Our staff enjoyed the program and had some great take aways. They look forward to the program each year.”
“We participated in the live program this year. I had our training manager sign up for us. We had most of the collection and management staff in attendance. Event well done!”
“Loved it can’t wait till next time!!”
It is really straightforward! This event will be a livestream, which means you can watch it right through your web browser from anywhere with a decent internet connection. We have all become livestream experts this year, right? Additional registrations for “work-from-home” members of your team are available for a nominal fee.
Have you ever seen a TED Talk? It will be kind of like that. Each speaker has 15 minutes to make their presentation focusing on one big idea. There are a handful of speakers in each of four blocks throughout the day. Each speaker will have their time on “stage”, and the opportunity to interact with their fellow speakers and the audience.
While Collector.Live! is intended to be a group exercise, we understanding that the country will very likely still be living under pandemic restrictions on Jan. 12, 2021. This event is designed to accommodate both group viewing and home viewing. We offer “work-from-home” registrations for your team for a nominal fee.
We will once again have a legal panel and will be offering an app for people to send questions through. Our emcee will be sharing those questions with the speakers.
While we hope you can find a way to share as much of the program with your team as possible, we understand it may not be practical for everyone. We have created four blocks that each have an assortment of speakers/topics in them, and we know some agencies will be rotating their teams through specific speaker blocks. Additionally, the entire day will be recorded and as a registrant you are entitled to lifetime access to those recordings.
Great news! The full recordings will be included in your registration for no extra cost this year.
In normal years, we love a live audience! This year, we will be fully virtual so there are no live audience opportunities.
As a national event, there is no one time that accommodates a traditional lunch period for everyone. Instead, there will be shorter breaks throughout the day. Since most people will probably be watching from home, this should not be an issue. For anyone watching in an office, this is an excellent excuse to order pizza for everyone.
Yeah, planning a live event across four time zones does present some challenges. The program begins at 8:30am PST, 9:30am MST, 10:30am CST and 11:30am EST. It will last seven hours.
