Live From Atlanta
January 22, 2020


The Only Event That Specifically Aims
To Educate, Motivate, and Innovate Collectors

One Day. 16 Amazing Speakers.

12 Presentations, Plus a Rock Star Legal Panel.

Imagine What Your Collectors Will Learn.


Garret Angelo

JJ Marshall & Associates

John Bedard

Bedard Law Group

Bob Gibson

Negotiating Wisdom

Michael Klutho

Bassford Remele

Ken Peck

RGS Financial

Harry Strausser

ACA International

Dennis Barton

The Barton Law Group

Beth Conklin

State Collection Service

Irene Hoheusle


Kelli Krueger

CBE Companies

Courtney Reynaud

Creditors Bureau USA

Nicole Strickler

Messer Strickler

Gordon Beck

Valor Intelligent Processing

Peter Ghiselli


Sylvia Larrass

Voice & Presentation Excellence

Greg Ruffino

Williams & Fudge

Roger Weiss


Collector.Live! 2020 Agenda
Day begins at 9am PT / 10am MT / 11am CT / 12pm ET and lasts six hours

Speaker Block #1 (12:10 – 1:55pm ET)
Ken Peck: Let your Why be more powerful than your How 
Roger Weiss: Neuro Linguistic Programming for Collectors
Kelli Krueger: The Importance of Analyzing Positive Feedback 
Irene Hoheusle: Nobody Can Make You Angry Without Your Permission
Courtney Reynaud: Remaining Compliant Through Difficult Calls and Celebrating the Wins
Bob Gibson: What’s In Your Negotiation Tool Box?

Legal Panel (2:10 – 3:40pm ET)
Dennis Barton, John Bedard, Michael Klutho, Nicole Strickler

Speaker Block #2 (3:55 – 5:40pm ET) 
Pete Ghiselli: The Power of Connection in Building Your Career
Garret Angelo: How to Rise Up & Get Promoted on a Collection Floor
Sylvia Larrass: Your Voice: The Gateway to Rewarding Conversations
Greg Ruffino: How to Get P.A.I.D. – Developing a Conversation Structure
Beth Conklin: Motivating Through Listening Fatigue
Gordon Beck: Changing the Image of Collections, One Call at a Time

Not Convinced Yet?

Read Some 2019 Feedback From Participants

“Great presentations today, well done to the entire team!”

“We had our full collection staff in for the whole thing. I was right there with them and glad I was able to be. So exciting to have passion about what we do. It ended as good as it started. So glad we did this and looking forward to more. Good night all!”
“We enjoyed the presentation immensely yesterday; great job! So much so, that we would like to purchase the video. Many thanks!”
“Great job yesterday. The speakers were great, and the content was excellent. I had about 125 view the presentation and solicited their opinions right after it was done. Again, you all did a really super job, and I’m really glad we signed up. You can definitely count us in next year.”
“Great job and content! This opened up discussion that will continue for a next collector meeting on the first. We will continue to participate in these. We had a great day going and we took all our staff off the phones, but its good Karma right!??”

“We really enjoyed your presentation. Keep up the excellent work, and we look forward to hearing you again.”
“Congratulations on another top-notch event. The production value seemed to be very good this year. There was a ton of information.”
“Just wanted to reach out and thank you for having my team and I out there yesterday. You put on a great event.”
“I also want to thank you for the Collector.Live program that was held yesterday. Our staff enjoyed the program and had some great take a ways. They look forward to the program each year.”
“We participated in the live program this year. I had our training manager sign up for us. We had most of the collection and management staff in attendance. Event well done!”
“You have just completed a phenomenal program! It is so refreshing to have this passion back for our industry. From someone who has been doing this since 1982 and years of involvement, you have just taken us to the next level. My hat is tipped to you and your speakers! Well done!”

“Loved it can’t wait till next time!!”

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