Prepare for an unprecedented day of professional development for your collectors. Streaming live (and interactive!) into collection agencies nationwide on Jan. 15, with 17 first-rate presentations over six hours, Collector.Live! 2019 is going to deliver like nothing before it!

Collector.Live! is the only event geared toward frontline debt collectors, offering sessions to motivate, inspire, and improve productivity, collection rates and compliance

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Watch Your 2019 Profitability Soar by Arming Your Collectors with the Best in Mindset, Method and Motivation

Everyone knows that the job of a collector is more complicated than ever. They can use all the help they can get, and we’re going to give it to them.  On January 15, 2019, 17 leading authorities in the ARM industry will come together for six jam-packed hours that will accelerate your path to profitability and compliance.


Collector.Live! 2019 will offer practical insights and hard-won wisdom that your collectors can put into practice immediately. This event is not theory, this is profit-boosting practice. New collector or seasoned veteran, this is one professional development program they’ll be glad to attend.


Start 2019 Right and Make It Your Best Year Ever.

Delivered worldwide in a streaming, interactive format, Collector.Live is the only industry event aimed at increasing the productivity and job satisfaction of frontline collectors. A small increase in the effectiveness of the people who get consumers to pay can mean millions. We’ve seen it happen, and there’s no reason why it can’t happen to you.


Registration fees for Collector.Live! 2019 are a tiny fraction of the ROI you can expect. Quite frankly, if you’re in collections and you can’t find a way to invest the time and money, are you sure you are in the right business?



Note: Times below are Central time – if you are in a different time zone, please adjust accordingly.


11:00am-11:10am: Introduction
Harry Strausser & Roger Weiss
Welcome & Introduction, special message from ACA CEO Mark Neeb


11:10am-12:55pm: Speaker Block #1
Harry Strausser: Being amazing when the rest of the world hates you
Donna Nicholson Stief: Entrepreneur vs. employee: taking ownership over your career
Christian Lehr: How to identify problems and avoid finger-pointing
Kelly Knepper-Stephens: Hello? How to get the most out of “Location Information” calls
Tim Collins: It’s not altruism: how helping others helps you
Eric Rosenkoetter: What’s wrong with a little “Overshadowing” among friends?


12:55pm-1:05pm: 10 Minute Break


1:05pm-2:50pm: Speaker Block #2
Roger Weiss: Jedi mind tricks: closing calls with a payment today
Leslie Bender : “Need to Know” and preventing PII/PHI from being TMI
Dennis Barton: What the heck is “Bona Fide Error,” and what does it have to do with me?
Beth Conklin: Rebuttals & negotiations: overcoming common objections and stalling tactics
Manny Newburger: Keeping it real: how “False or Misleading Representations” can get you sued
Nicole Strickler: CYA’ing yourself against consumer disputes


2:50pm-3:00pm: 10 Minute Break


3:00pm-4:30pm: Speaker Block #3
John Bedard: Danger! Danger! Identifying call baiters and the latest consumer scams
LaDonna Bohling: Overcoming the awkwardness of RPC & giving disclosures with finesse
Ron Brown: Secret resources of a master cybertracker: how to find anyone, anywhere
Kelli Krueger: Is this really my job? Dealing with underperforming co-workers
Gordon Beck: More than a cog in the machine… how do you fit in to the “Big Picture”?


4:30pm-5:00pm: Q&A, Discussion
All speakers back on stage, moderated by Harry Strausser & Roger Weiss


Quotes From Collector.Live! 2018

Are you wondering if this event makes sense for your team? 
Check out some of the feedback we received after Collector.Live! 2018

  There was so much respect and praise given to the collector.  They need that recognition in this type
of setting. The topics were diverse and the speakers were top notch.  There was ‘nuts and bolts’ content
where the collector could literally implement what they learned when they got back to the office.”

“Harry was a GREAT host, and we had a fantastic time. We appreciated the thought put into
everything by each speaker and will be using new techniques and ideas in our training department.”

  I hope you do this again!  My collectors got so much out of this and so did management.
A specific conference dedicated to the collector has been long over due.  Bravo!  Do it again!”

  Absolutely loved Gordon Beak and Harry Strausser!!”

 Gordon Beck made me stand up and cheer.  Everyone in the room felt motivated after his session.
He is an exceptional speaker.  I thought all the speakers brought something to the table, some more
than others but nobody was a poor speaker.  That was nice.  Nothing worse than having staff sit
around and not care for, or get confused by a speaker.”

   Gordon Beck made not only my day, not only my week, not only my month.
But my year with his words and motivational quotes.”

  Appreciated the speakers who gave real facts and ways to change.”

  Mary Shore and Gordon Beck alone made the program worth it. We had different people from
our office sit in on different sessions but I am having everyone watch those 2 segments.”

  I thought the presenters did very well. They did a great job of keeping of our
small crowd engaged and intrigued and the topics were very informative.
I also enjoyed the role playing because it created real life examples.”

  The ability to have my whole staff watch the event without having to send them
anywhere or incur the cost to send everyone somewhere was tremendous.”

  The FDCPA/FCRA/TCPA traps was on point and it was good to have collectors hearing
from others in the industry on the same topics that we discuss daily in our organization.”

  Gordon Beck put a fire into the team members that watched his segment.”

  I like the fact that their were attorney’s on site to be able to answer
questions according to industry regulations and laws.”

  We loved having questions from different agencies being asked & answered live.”


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