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STREAMED LIVE ON JAN. 12, 2021

7 HOURS. 16 SESSIONS + LEGAL PANEL COLLECTOR.LIVE! 2021

Prepare for an unprecedented day of professional development for your collectors. Streaming live (and interactive!) into collection agencies and creditors nationwide on Jan. 12, with 16 first-rate presentations over seven hours, Collector.Live! 2021 is going to deliver like nothing before it!

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MEET OUR SPEAKERS

Count Every Second Until The Event

Days
Hours
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Start 2021 Right With a Professional Development Day for Your Frontline Collectors

Delivered nationwide in a streaming, interactive format, Collector.Live! is the only industry event aimed at increasing the productivity and job satisfaction of frontline collectors. Your team will join thousands of collectors from around the country (and the world) for a day of interactive, live learning from many of the best minds in the industry. Imagine the impact of several small improvements across your whole collection team. We’ve seen it happen, year after year, and there’s no reason why it can’t happen to you. Registration fees for Collector.Live! 2021 are nominal compared to the immense value delivered year after year.

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Meet the Speakers for Collector.Live! 2021

Joann Needleman

Leader, Consumer Financial Services Regulatory & Compliance Group at Clark Hill

Jeff Freedman

Co-CEO at MRS BPO, LLC

Harry Strausser

VP Business Development
Applied Innovations &
Collector.Live! 2021 Emcee

Cortney Fleming

Chief Personnel Officer
Wilber Group

Gordon Beck

President & COO at Valor Intelligent Processing

Christopher Ulrich

Founder and President at CU in the Moment

Akvilina Rieger

Marketing & Sales Exec, CB1

Travel Writer / Blogger / Motivational Speaker

Debra Ciskey

Executive Vice President at CACi

Dennis Barton

Owner and Managing Attorney of The Barton Law Group, LLC

Michael Klutho

Shareholder/Attorney at Bassford Remele PA

Mike Hiller

V.P., Collections at
American Profit Recovery

Roy Ganga

Executive Coach, Leadership Development Trainer, Speaker at Energize Your Voice

Matt Loker

ID Theft and Credit Reporting Lawyer, Loker Law APC

Michael Jeselnik

General Manager at
Carter-Young, Inc.

Mary Shores

CEO & President, Midstate Collection Solutions and Shores Communications

Creator of the Collection Advantage

Manny Newburger

Vice-President at Barron & Newburger, P.C.

John Bedard Jr.

Bedard Law Group, P.C.

Josh Weiss

Senior Fellow, Harvard Negotiation Project

Director of the MS in
Leadership and Negotiation
at Bay Path University

Kelli Krueger

Director Of Education at
ACA International

Lauren Valenzuela

Corporate Counsel at Performant Corp

Mike Frost

Partner
Malone Frost Martin PLLC

Lauren Burnette

Partner
Messer Strickler, Ltd.

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Schedule

The day is broken up into four blocks of content. Many companies will rotate their teams through some of the blocks, and let them catch the ones they missed on video. However you choose to do it, this schedule will give you a sense of the day’s programming.

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11:30 AM- 11:35 AM Introduction
By Harry Strausser
11:35 AM - 1:15 PM Content Block #1
Hello From the Other Side: An Open Discussion with Consumer Counsel

Matt Loker & Dennis Barton

Negotiation Skills

Joshua Weiss

Put Down the Phone: Communicating with Consumers in the Digital Age

Joann Needleman

English as a 2nd (or 3rd, 4th, or 5th) Language: Dealing with Consumers Who Are Not Native English Speakers

Manny Newburger

Baggage Handling

Kelli Krueger

How is Collections Like Climbing Pikes Peak

Debra Ciskey

1:15 PM- 1:25 PM
Break
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1:25PM-2:55 PM Content Block #2
HOLLYWOOD SQUARES

TBA

Lessons Learned Defending Debt Collectors in Court

Michael Klutho

The Grass Is The Color You Paint It

Gordon Beck

How To Become a "Middleclass Millionaire

Akvilina Rieger

2:55 PM- 3:05 PM
Break
3:05PM-4:50 PM Content Block #3
LEGAL PANEL

John Bedard,  Mike Frost, Lauren Burnette, Lauren Valenzuela

How to be more engaging and connect with your audience

Roy Ganga

You Are the Guide NOT the Hero

Cortney Fleming

IMPROVISE: How to Use Improvisation to turn Chaotic Moments into Opportunities for Success

Christopher Ulrich

4:50PM- 5:00 PM
Break
5:00 PM-6:30 PM Content Block #4
UnScripted: The Art and Science of Mental Rehearsal

Mike Hiller

Win the call, not the debate

Michael Jeselnik

Staying Relevant When Traditional Debt Collectors Have Become an Endangered Species

Jeff Freedman

The Power of Your Voice: Learn to Reflect, Rebuild, and Renew in Collections in 2021

Mary Shores 

Quotes from Past Collector.Live! Attendees

“Great presentations today, well done to the entire team!”

“I thought the presenters did very well. They did a great job of keeping of our small crowd engaged and intrigued and the topics were very informative. I also enjoyed the role playing because it created real life examples.”

“You have just completed a phenomenal program! It is so refreshing to have this passion back for our industry. From someone who has been doing this since 1982 and years of involvement, you have just taken us to the next level. My hat is tipped to you and your speakers! Well done!”

“We participated in the Collector Live session yesterday and overall we really enjoyed it. We also participated last year. All the speakers were great! Thanks, looking forward to the next session.”

“Let me be the first to congratulate you for doing an outstanding job with your production of CollectorLive2019! Well done guys!!! I watched the whole program today with several collectors and managers. I initially was going to just float in and out of the room…but found myself a bit riveted by the content and the technical aspect of it all and plopped in a chair with everyone else. I purchased the recorded version as well, and will be rotating the other 2/3 of staff through the program once it is available.”

“I really enjoyed the program, content, speakers and pacing of the program. I could have had staff just watch the show after it was recorded…and we could stop/pause/play/discuss as necessary. However, the “live” aspect of the program added a little something to special to it all (flubs, technical difficulties- which were few, ad lib, joking, etc). After the end, we all sat around the conference room and discussed several of the topics and takeaways that each staffer had. There was some good positive energy and zen going on. This is also going to be a great training tool to hold on to for future employees to watch…and a lot of the material covered will not stale date for some time. Hats off again for representing the industry well, making us proud, and providing great content (and showmanship) for the masses! Encore! Encore!”

“We had our full collection staff in for the whole thing. I was right there with them and glad I was able to be. So exciting to have passion about what we do. It ended as good as it started. Great job! So glad we did this and looking forward to more.”

“We enjoyed the presentation immensely yesterday; great job! So much so, that we would like to purchase the video. Many thanks!”

“Great job yesterday. The speakers were great, and the content was excellent. I had about 125 view the presentation and solicited their opinions right after it was done. Again, you all did a really super job, and I’m really glad we signed up. You can definitely count us in next year.”

“Great job and content! This opened up discussion that will continue for a next collector meeting on the first. We will continue to participate in these. We had a great day going and we took all our staff off the phones, but its good Karma right!??”

“Hello, I was an attendee at yesterday’s Collector Live (front row, middle). We really enjoyed your presentation. Keep up the excellent work, and we look forward to hearing you again.”

“Congratulations on another top-notch event. The production value seemed to be very good this year. There was a ton of information.”

“Just wanted to reach out and thank you for having my team and I out there yesterday. You put on a great event.”

“I want to thank you for the Collector.Live program that was held yesterday. Our staff enjoyed the program and had some great take aways. They look forward to the program each year.”

“We participated in the live program this year. I had our training manager sign up for us. We had most of the collection and management staff in attendance. Event well done!”

“Loved it can’t wait till next time!!”

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Frequently Asked Questions

So… I have never participated in a livestream event before. How does this thing actually work?

It is really straightforward! This event will be a livestream, which means you can watch it right through your web browser from anywhere with a decent internet connection. We have all become livestream experts this year, right? Additional registrations for “work-from-home” members of your team are available for a nominal fee.

How do I get the livestream signal up on the big screen?
If your large screen is not directly connected to the internet, the easiest way to do it would be to get a laptop with an HDMI output on it, then connect that to the TV. Both the signal and the sound should flow through the HDMI to the big TV.
The format is confusing… how are you fitting so many speakers into the day? Won’t it be overwhelming?

Have you ever seen a TED Talk? It will be kind of like that. Each speaker has 15 minutes to make their presentation focusing on one big idea. There are a handful of speakers in each of four blocks throughout the day. Each speaker will have their time on “stage”, and the opportunity to interact with their fellow speakers and the audience.

Do I need to purchase a registration for each of my employees?

While Collector.Live! is intended to be a group exercise, we understanding that the country will very likely still be living under pandemic restrictions on Jan. 12, 2021. This event is designed to accommodate both group viewing and home viewing.  We offer “work-from-home” registrations for your team for a nominal fee.

How do my people interact with the presentation in real time?

We will once again have a legal panel and will be offering an app for people to send questions through. Our emcee will be sharing those questions with the speakers.

I can’t afford to have my entire team off the floor for the whole day. What should I do?

While we hope you can find a way to share as much of the program with your team as possible, we understand it may not be practical for everyone. We have created four blocks that each have an assortment of speakers/topics in them, and we know some agencies will be rotating their teams through specific speaker blocks. Additionally, the entire day will be recorded and as a registrant you are entitled to lifetime access to those recordings.

Will the content be available for purchase?

Great news! The full recordings will be included in your registration for no extra cost this year. 

Can I bring my team to the live event?

In normal years, we love a live audience! This year, we will be fully virtual so there are no live audience opportunities. 

Is there a lunch break?

As a national event, there is no one time that accommodates a traditional lunch period for everyone. Instead, there will be shorter breaks throughout the day. Since most people will probably be watching from home, this should not be an issue. For anyone watching in an office, this is an excellent excuse to order pizza for everyone.

The timing is confusing… when does this actually start and end?

Yeah, planning a live event across four time zones does present some challenges. The program begins at 8:30am PST, 9:30am MST, 10:30am CST and 11:30am EST. It will last seven hours.

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Collector.Live! is the only event geared toward frontline debt collectors, offering sessions to motivate, inspire, and improve productivity, collection rates and compliance.

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